Topic Last Modified: 2010-02-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange ADAccess

Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Common Components/Active Directory Access

Rule Name

Exchange failed to retrieve the local server. It's possible that the DNS name of the server has changed.


This Error event indicates that the Fully Qualified Domain Name (FQDN) of the local computer could not be discovered. This event generally occurs when the Exchange server that logged this event runs on a domain controller. This event occurs if one or more of the following conditions are true:

  • The DNS server is not correctly configured.

  • The name of the computer that logged this event was changed; however, DNS records were not updated to reflect that change.

User Action

To resolve this error, do one or more of the following:

  • Make sure that the server that logged this event is correctly registered on the DNS server. For more information about how to troubleshoot DNS issues, see Troubleshooting DNS servers in the Microsoft Windows Server TechCenter.

  • If the name of the computer that logged this event was changed, make sure that the computer was restarted.

  • Review other related events in the Application log and System log for Warning events and Error events. These related events may provide more information about the root cause of this error.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.