Topic Last Modified: 2010-02-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport Log Search

Rule Name

The Microsoft Exchange Transport Log Search Service could not be stopped.


This Error event indicates that the Microsoft Exchange Transport Log Search service was unable to stop on the computer that is running the Hub Transport server role, the Edge Transport server role, or the Mailbox server role. The service status may be in a stopping state, and all processes that depend on the Microsoft Exchange Transport Log Search service, such as the Delivery Reports and Tracking Log Explorer tools, and the Get-MessageTrackingLog, Search-MessageTrackingReport or Get-AgentLog cmdlets may not function. This event may occur if the Hub Transport server, Edge Transport server, or Mailbox server are busy processing other requests.

User Action

To resolve this error, restart the server.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.