Topic Last Modified: 2010-04-29

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/System Attendant

Rule Name

System Attendant failed to start the server.


This Information event indicates that the Microsoft Exchange System Attendant service could not start on this server. A different event may precede or succeed this event and may help explain the cause. Review these additional events to determine the best course of action.

The event may be caused by one of the following:

  • The Microsoft Exchange System Attendant service is configured to use an Active Directory domain account instead of a Local System account.

  • The name of the Exchange server has been changed.

  • The Microsoft Exchange System Attendant is having difficulty accessing the key container of the Exchange Server computer.

  • The server object does not have appropriate permissions on the Organization level and the Server level in Active Directory.

User Action

To resolve this error, do one or more of the following:

  • Make sure that the Microsoft Exchange System Attendant service is configured to use the Local System account.

  • Change the name of the Exchange server to match the name in Active Directory.

  • To reset the permissions on the key containers, follow the steps outlined in Microsoft Knowledge Base article 280432, XADM: System Attendant Stops Working with a 9022 Event.

  • Use ADSI Edit (AdsiEdit.msc) to give this server object appropriate permissions at the Organization and Server levels.

  • If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.