Topic Last Modified: 2010-07-12

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Information Store

Rule Name

The Exchange store failed to start because the RPC listener registration failed.


This Error event occurs when Microsoft Exchange tries to register the remote procedure call (RPC) endpoints of the server on the TCP/IP, RPC/HTTP, or LRPC protocol stacks. This event occurs when Microsoft Exchange starts, and only if the protocol stacks are supported by the server.

If Exchange fails to register the RPC endpoints by using any of the protocols, Error event 9691 is logged.

Additionally, if Exchange uses the TCP/IP or RPC/HTTP protocol, the Exchange store process starts. If Exchange uses the LRPC protocol, the Exchange store process does not start.

Error event 9691 is not logged if a protocol sequence does not exist on the server. For example, a failure to register the RPC endpoints of the server by using the RPC/HTTP protocol does not trigger this Error event if RPC/HTTP is not supported on that server. This Error event should not occur during typical operation.

User Action

To resolve this problem, inspect the operating system on the server on which the failure occurred. Also inspect the Exchange server.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.