Topic Last Modified: 2010-02-18

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport

Rule Name

A message was rejected by the remote server. This message will be deferred and retried because it was marked for retry if rejected.


This Error event indicates that at least one journal message could not be delivered to a journal report mailbox.

When a journal message is rejected for any reason, the transport process intercepts the non-delivery report (NDR) process and tries to transfer the message again in retry mode. Journal messages do not cause an NDR to be sent.

Note   If you do not resolve this error, it is very possible that messages will build in the queues. Eventually the server may stop processing e-mail.

User Action

To resolve this error, determine the reason that a journal message is rejected. Then correct the issue. Follow these steps:

  1. Run the Exchange Management Shell Get-Message cmdlet with the IncludeRecipientInfo parameter. The cmdlet should return the error message that explains why the message was rejected.

  2. Fix the issue based on the information in the error specified in the Exchange Management Shell. After you fix the issue, message delivery should continue.

For more information, see Get-Message.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.