Topic Last Modified: 2010-07-12

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Information Store

Rule Name

The Exchange store has failed to start due to an error retrieving the local host information.


This Error event indicates that the Microsoft Exchange Information Store service cannot start. Specifically, an error occurred while retrieving local host information during the initialization process. This event may occur if the TCP/IP networking software on the server is not configured correctly.

User Action

To resolve this problem, do one or more of the following:

  • Use the Ping or PathPing command-line tools to test basic connectivity. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. This approach can help you identify basic TCP/IP problems, such as difficulties that affect name resolution or routers. For more information, see Microsoft Knowledge Base article 325487, Adanced network adapter troubleshooting for Windows workstations.

  • Verify that the TCP/IP networking settings for the server are correct. To configure the TCP/IP settings, open Control Panel, click Network and Dial-up Connections, right-click the connection that you want to modify, click TCP/IP, and then click Properties. Verify that the settings are correct.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.