Topic Last Modified: 2010-04-28

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/System Attendant

Rule Name

Unable to create directory.


This Error event indicates that the system was unable to create the directory for the e-mail address generator dynamic link library.

User Action

To resolve this error, verify that the System account has Full Control in the access control list (ACL) for the Microsoft/Exchange Server/Mailbox/Address/Address Type folder.

  • If the permission is incorrect, grant the System account Full Control on the address type object.

  • If the permission is correct, contact Microsoft Customer Support Services for help. For information about how to contact support, visit Microsoft Help and Support.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.