Topic Last Modified: 2010-11-12

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager includes a performance data collection engine that is used to query performance counter objects on computers running Exchange 2010. For this Operations Manager rule, data is collected by using the performance counter specified in the Details table.

To review the value of the performance counter that generated this alert, in Operations Manager, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

Details

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Object Name

MSExchangeIS

Counter Name

RPC Requests

Sample Interval

60

Server Role

Ex14. Mailbox

Critical Error Threshold

1000

Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Information Store Performance

Rule Name

The Exchange information store: RPC Requests - sustained for 5 minutes - Red (>1000).

Explanation

The RPC Requests performance counter records the number of client computer requests that are currently being processed by Microsoft Exchange. The counter has a maximum value of 2000. After the Exchange store has 2,000 remote procedure call (RPC) operations being processed, it denies any new connections. On a healthy server, the number of outstanding requests should be fewer than 1,000. If the number is greater than 1,000 for a sustained time, this indicates that RPCs are backed up and are waiting to be processed. It also indicates that client computers are probably experiencing delays.

This alert indicates that RPC requests have been greater than 1,000 for five minutes. This alert may be caused by increased RPC load or by a bottleneck in one or more resources.

User Action

To resolve this problem, determine the resources that are creating a bottleneck, and then try to mitigate the problem. Possible bottlenecks are disk reads or writes, processor time, available memory, and network configuration.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.