Topic Last Modified: 2010-01-27

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager runs Exchange Management Shell cmdlets to monitor your Exchange organization. Running cmdlets triggers one or more Operations Manager alerts if a problem is detected.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange Monitoring ActiveSyncConnectivity Internal

Server Role

Ex14. Client Access

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Client Access Test Configurations

Rule Name

An Exchange ActiveSync connectivity (Internal) transaction failure occurred. The test credentials can't be used to test Exchange ActiveSync.


The cmdlet that ran to trigger this alert is the Test-ActiveSyncConnectivity cmdlet. The Test-ActiveSyncConnectivity cmdlet performs a full synchronization between a mobile device and a specified mailbox to test the functionality of Microsoft Exchange ActiveSync.

This alert may indicate that the test mailbox was not found.

User Action

To resolve this alert, do one or more of the following:

  • Review Operations Manager for detailed information about the cause of this alert. For more information, see the introduction of this article.

  • In Event Viewer, review the Application log on your Client Access server for events that may be associated with this alert. Use that information to determine the root cause of the problem.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

For more information about the Test-ActiveSyncConnectivity cmdlet, see Test-ActiveSyncConnectivity.

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.