Topic Last Modified: 2010-01-28

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport

Rule Name

The Tranport service failed to create the Pickup directory. Pickup won't function until the directory is created.


This Error event indicates that the Microsoft Exchange Transport service on the Hub Transport Server or Edge Transport server can't create the Pickup directory or the Replay directory at the specified location. If you change the location of the Pickup directory or the Replay directory, the Microsoft Exchange Transport service uses the security credentials of the Network Service user account to create the new directory and apply the correct permissions. If the new directory does not already exist, and the Network Service account has the permissions that are required to create folders and apply permissions at the new location, the new directory is created, and the correct permissions are applied to the directory. If the new directory already exists, the existing folder permissions are not checked.

The Pickup directory location is controlled by the PickupDirectoryPath parameter on the Set-TransportServer cmdlet. By default, the Pickup directory is located at %ExchangeInstallPath%\TransportRoles\Pickup. The Replay directory location is controlled by the ReplayDirectoryPath parameter on the Set-TransportServer cmdlet. By default, the Replay directory is located at %ExchangeInstallPath\TransportRoles\Replay.

User Action

To resolve this error, verify that the directory that is specified in the error message text has the following permissions assigned to the Network Services user account:

  • List Folder/Read Data

  • Read Attributes

  • Read Extended Attributes

  • Create Files/Write Data

  • Create Folders/Append Data

  • Write Attributes

  • Write Extended Attributes

  • Delete Subfolders and Files

  • Read Permissions

For more information, see the following topics:

  • Configure the Pickup Directory

  • Configure the Replay Directory

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.