Topic Last Modified: 2010-01-26

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange OWA

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access

Rule Name

There's an error in your Outlook Web App configuration. The configuration for a virtual directory couldn't be found.


This Error event will occur if Microsoft Office Outlook Web App was unable to find its configuration in Active Directory. This could occur because of an error reading from Active Directory or because the object does not exist in Active Directory.

User Action

To resolve this error, do one or more of the following:

  • If the virtual directory was created recently, wait for Active Directory replication to finish, and see whether the error goes away.

  • If you do not know whether the virtual directory was created, use the Get-OwaVirtualDirectory cmdlet to verify that it exists. Use the DomainController parameter to specify a domain controller in the same site as the server.

  • If the virtual directory appears not to exist, use a tool such as ADSI Edit to find the object. If it is not in Active Directory, use the New-OwaVirtualDirectory cmdlet to create it. You may first have to remove the Outlook Web App virtual directory from Internet Information Services (IIS).

  • Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For more information about the Outlook Web App cmdlets, see:

  • Get-OwaVirtualDirectory

  • Set-OwaVirtualDirectory

  • New-OwaVirtualDirectory

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.