Topic Last Modified: 2010-02-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport Log Search

Rule Name

The MessageTracking log file is corrupted. The corrupted file won't be included in the search results.


This Error event indicates the Message Tracking tool detected that a record stored in the message tracking log referenced in the event description was damaged. Specifically, a record may be damaged. Alternatively, one or more fields may be missing. Therefore, the record was excluded from the search results.

Message tracking records the Simple Mail Transfer Protocol (SMTP) transport activity of all messages that are transferred to and from a computer running Microsoft Exchange Server 2010 that has the Hub Transport, Mailbox, or Edge Transport server role installed. You can use message tracking logs for message forensics, mail flow analysis, reporting, and troubleshooting.

For more information, see Understanding Message Tracking.

User Action

To avoid this error in the future, follow one or more of these steps:

  • Do not manually modify message tracking log files. By default, these files are located in the following directory: C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Logs\MessageTracking.

  • Make sure that your file-based antivirus software is configured to exclude file directories that contain message tracking log files. For more information about configuring your file-based antivirus software on an Exchange server, see File-Level Antivirus Scanning on Exchange 2010.

  • Review the System log for disk-drive-related events. Use the information in those events to determine whether the disk that stored the log files has any hardware failures. You may have to use CHKDSK tool to check a disk and display a status report. For more information about CHKDSK, type CHKDSK /? at a command prompt.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.