Topic Last Modified: 2010-02-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange ADAccess

Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Common Components/Active Directory Access

Rule Name

A general Active Directory error occured. Review the error code in the event description to determine the cause of this error.


This Error event indicates that the process specified in the event description encountered a general error during its ordinary operation.

User Action

To determine the cause of this error, follow these steps:

  • Increase diagnostic logging. Specifically, increase the diagnostic logging level on the Validation counter of the MSExchange ADAccess performance object to High. For detailed information about how to increase logging, see Manage Diagnostic Logging Levels.

    After the diagnostic logging level has been set to High, review other Warning and Error events in the Application log to determine which attributes or properties contain invalid values.

    Important   After you have completed troubleshooting this issue, return logging to the default level, Lowest.

  • Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this Error event.

  • For more information, search for the error code specified in the event description on Search the Support Knowledge Base (KB).

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.