Topic Last Modified: 2010-04-01

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager runs Exchange Management Shell cmdlets to monitor your Exchange organization. Running cmdlets triggers one or more Operations Manager alerts if a problem is detected.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange Monitoring ECPConnectivity External

Server Role

Ex14. Client Access

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Exchange Control Panel/ECP Connectivity

Rule Name

Exchange Control Panel connectivity (External) transaction failures.


The cmdlet that triggers this event is the Test-ECPConnectivity cmdlet. The Test-ECPConnectivity cmdlet tests Exchange Control Panel connectivity for all Microsoft Exchange Server 2010 virtual directories on a specified Client Access server for all mailboxes on servers running Exchange 2010 in the same Active Directory site. The Test-EcpConnectivity cmdlet can also be used to test the connectivity for an individual Exchange Control Panel URL.

This alert indicates that some of the transactions during the Exchange Control Panel connectivity test failed.

User Action

To resolve this alert, do one or more of the following:

  • Review the details of the alert message to determine the specific error.

  • Review the Application log on the Client Access server for related events. For example, events that occur immediately before and after this event may provide more information about the cause of this error.

  • Ensure that the other required Exchange 2010 services are running. Review the Client Access Servers Active Alerts view to determine if there are alerts related to stopped services on the Client Access server.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.