Topic Last Modified: 2010-01-25

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange OWA

Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access

Rule Name

A user couldn't sign in to Outlook Web App because the user's Active Directory profile doesn't have a primary SMTP address.


This Error event indicates that the user referenced in the event description could not log on to their mailbox using Microsoft Office Outlook Web App because their mailbox does not have a primary Simple Mail Transfer Protocol (SMTP) address. Each user can have one or more SMTP addresses, but one of these addresses must be the primary address. The primary SMTP address displays in bold in the Exchange Management Console. This event may occur if the user mailbox was not created by using the Exchange Management Console or the Exchange Management Shell.

User Action

To resolve this error, follow these steps:

  1. Disable the mailbox for the user.

  2. Create a new mailbox for the user.

You can perform these procedures by using the Exchange Management Console or the Exchange Management Shell.

For information about how to disable a mailbox, see Disable a Mailbox.

For information about how to create a mailbox, see Create a Mailbox.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.