Topic Last Modified: 2009-11-19

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange Common

Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Common Components/All Server Roles

Rule Name

Exchange failed to create the log directory. Logs won't be generated until the reason for the failure is corrected.


This Error event indicates that the log directory that is specified in the event description could not be created. This event may occur when one or more of the following conditions are true:

  • The path of the log directory is invalid. For example, it contains an unmapped drive.

  • The path of the log directory contains a directory with read-only permission.

  • The object specified in the event description does not have the required permissions to create the directory.

User Action

To resolve this error event, follow these steps:

  • Make sure that the log directory path that is specified in the event description is valid.

  • Make sure that the path of the log directory does not contain any directory with read-only permissions.

  • Search the error message specified in the event description on Search the Support Knowledge Base (KB) on Microsoft Help and Support center.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.