Topic Last Modified: 2010-01-27

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager runs Exchange Management Shell cmdlets to monitor your Exchange organization. Running cmdlets triggers one or more Operations Manager alerts if a problem is detected.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange Monitoring ActiveSyncConnectivity Internal

Server Role

Ex14. Client Access

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/ActiveSync/ActiveSync Connectivity

Rule Name

Exchange ActiveSync connectivity (Internal) transaction failure - Autodiscovery failure.


The cmdlet that ran to trigger this alert is the Test-ActiveSyncConnectivity cmdlet. The Test-ActiveSyncConnectivity cmdlet performs a full synchronization between a mobile phone or other mobile device and a specified mailbox to test the functionality of Exchange ActiveSync.

This alert indicates that the Autodiscover service could not find an external Client Access server for use in the Exchange ActiveSync connectivity test.

User Action

To resolve this alert, make sure that there is an external Client Access server for use for this test.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

For more information about the Test-ActiveSyncConnectivity cmdlet, see Test-ActiveSyncConnectivity.

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.