Topic Last Modified: 2010-01-27

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager runs Exchange Management Shell cmdlets to monitor your Exchange organization. Running cmdlets triggers one or more Operations Manager alerts if a problem is detected.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange Monitoring ActiveSyncConnectivity Internal

Server Role

Ex14. Client Access

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/ActiveSync/ActiveSync Connectivity

Rule Name

There was an Exchange ActiveSync connectivity (Internal) transaction failure. The Test-ActiveSyncConnectivity cmdlet must be run on a Client Access server.


The cmdlet that ran to trigger this alert is the Test-ActiveSyncConnectivity cmdlet. The Test-ActiveSyncConnectivity cmdlet performs a full synchronization between a mobile device and a specified mailbox to test the functionality of Microsoft Exchange ActiveSync.

This alert indicates that the Test-ActiveSyncConnectivity cmdlet could not run. The Test-ActiveSyncConnectivity cmdlet can only be run on a computer running Exchange Server 2010 that is running the Client Access server role.

User Action

To resolve this alert, make sure that the computer is an Exchange 2010 server that is running the Client Access server role.

For More Information

For more information about the Test-ActiveSyncConnectivity cmdlet, see Test-ActiveSyncConnectivity.

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.