Topic Last Modified: 2010-01-27

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange ActiveSync

Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/ActiveSync

Rule Name

Content indexing is not enabled on the mailbox server.


This Warning event indicates that a mobile device user's attempt to perform a full-text search of their whole mailbox hosted on a computer that is running Microsoft Exchange failed. This event does not indicate that a user was unable to search the mailbox data that has been synchronized to their local device.

This event may occur if the following conditions are true:

  • Full-text search is not enabled on the computer that is running the Mailbox server role.

  • The Microsoft Exchange Search (MSExchangeSearch) service is not running on the Mailbox server.

User Action

To resolve this event, consider the following options. These options apply to your ActiveSync users:

  • If you do not want users to be able to search their mailbox data on the server, no user action is required.

  • If you want users to be able to search their mailbox data on the server, do one or more of the following:

    • Make sure that the MSExchangeSearch service is running on your Mailbox servers.

    • Make sure that you have enabled full text search on the appropriate database on the Mailbox server. For more information, see Disable or Enable Exchange Search.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.