Topic Last Modified: 2010-04-27

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/System Attendant

Rule Name

System Attendant failed to read the membership of the universal security group.


This Error event indicates that the Microsoft Exchange System Attendant service was unable to read the membership of a universal security group. Another symptom you may experience when this event occurs is the presence of event ID 9187.

This event may be caused if the Microsoft Exchange System Attendant service does not have the necessary permissions in Active Directory.

User Action

To resolve this error, verify that the computer is part of the Exchange Servers security group. If this computer is not a member of the Exchange Servers security group, stop all Microsoft Exchange services, add this computer to the Exchange Servers security group, and then restart all Microsoft Exchange services.

If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.