Topic Last Modified: 2010-07-22

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source


Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Information Store

Rule Name

Unable to initialize the Exchange store due to the clocks on the client and server not being synchronized.


This Error event indicates that Exchange could not initialize the Microsoft Exchange Information Store service because the clocks on the client computer and on the server computer are not synchronized. A time change that is made either on the client computer or on the server can cause this situation to occur.

User Action

To resolve this problem, try one or more of the following:

  • Restart the server.

  • Verify that your domain is configured correctly and is currently online.

If this event is still logged after you try to resolve the problem, contact Microsoft Customer Support Services. For information about how to contact support, visit the Contact Us page of the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.