Topic Last Modified: 2010-01-25

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange OWA

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access

Rule Name

Outlook Web App failed to initialize. A referenced forms registry folder doesn't exist. Review MSExchangeOWA event 2 for the cause.


This Error event indicates that the specified forms registry is unable to find a registry that it inherits from. This event may be caused because a registry that one or more registries inherit from has been deleted. For example, if Registry A inherits from Registry B and Registry B cannot be found, you will see this error.

User Action

To resolve this error, do one or more of the following:

  • Open the registry that is unable to inherit and remove the reference to the missing registry.

  • If the missing registry exists but has been moved, move it to the correct location.

  • Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.