The following table provides guidance for troubleshooting issues that may occur when you are installing System Center Data Protection Manager (DPM).

DPM Installation Issues

Issue Possible Cause Resolution

Computer stops working when you uninstall DPM 2010 with “Remove data” option.

  1. Uninstall DPM 2010 using “Retain data” option.

  2. Delete the DPM database.

  3. Delete the volumes created by DPM through Disk Management.

Windows Installer 4.5 installation fails.


Run Windows Installer Setup from the \DPM2010\setup\redist folder.

SQL Server installation fails.

The cause of this issue could be one of the following:

  • Reboot pending –In the SQL Server installation folder, a log file is created that indicates that the SQL Server installation failed due to a pending restart.

  • Summary.txt file contains the following: A network error occurred while attempting to read from the file: C:\SQLSVR2008\x64\setup\x64\

To troubleshoot this issue, check the following:

If the SQL Server Native Client is installed on the machine, remove it, and then retry the DPM installation.

A DPM installation interrupts non-DPM applications.

During DPM installation, Setup restarts the Windows Management Instrumentation (WMI) service. If you are running applications other than DPM and its prerequisite software on the DPM server, you may experience an interruption in the operation of those applications while the WMI service is restarted.

To prevent an interruption, shut down all other applications before you run DPM Setup.

Error 810 or ID: 4315. The trust relationship between this workstation and the primary domain failed.

If the DPM server is unable to connect to the domain controller during installation, the DPM installation fails.

Verify that the DPM server can communicate with the domain controller. In addition, verify that the DNS entries are for the domain controller and that they are correctly configured.

Error 812. Configuration of reports failed.

This problem occurs when both SQL Server Reporting Services and Windows SharePoint Services are installed in the same Internet Information Services (IIS) application pool.

To resolve this issue, perform one of the following tasks:

  • Uninstall Windows SharePoint Services by using Add or Remove Programs, uninstall DPM, and then install DPM again.


  • Configure a side-by-side installation of SQL Server Reporting Services and Windows SharePoint Services. For instructions, see Troubleshooting a Side-by-Side Installation of Reporting Services and Windows SharePoint Services (

    The Rsactivate tool referred to in “Troubleshooting a Side-by-Side Installation of Reporting Services and Windows SharePoint Services” is located in the DPM installation path at Microsoft Data Protection Manager\Prerequisites\MSSQL\Reporting Services\ReportServer\RSReportServer.config.

Error 820. Setup cannot query the system configuration while performing the prerequisite check on Windows Server 2008 operating system.

This issue occurs if IIS has been installed without all of the components that DPM requires.

To resolve the issue, remove IIS, and then run DPM setup again.

DPM is unable to configure the Windows Server account because the password you entered does not meet the Group Policy requirements.

The custom password filter software is installed on the domain controllers.

Disable the custom password filter before you install DPM.