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HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 Troubleshooting Assistant

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  HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 Troubleshooting Assistant > Chapter 4 Technical support   

Before contacting HP support

Before contacting HP for support, review the following steps, and collect the necessary system information:

  • Review the troubleshooting information found in this guide.

    IMPORTANT: Before proceeding, access the HP website to verify you are using the current version of the HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 Troubleshooting Assistant. Use the part number and the date on the title page to determine which version you are using. The contents of this guide are updated frequently and newer versions are placed on the HP website. Download and open the updated file to use the current HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 Troubleshooting Assistant.

  • For product updates, see the HP website.

  • If you cannot resolve the issue with the information contained in this guide, contact HP support, and have the following information about your Operations Manager 2007 environment available:

    • Microsoft® Windows® operating system version and patch levels

    • The HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 version installed

    • The versions of HP Insight Management Agents as associated plug-in tools (such as Version Control Agents and Insight Diagnostics)

    • The version of HP Insight Management WBEM Providers

    • HP server type and models

    • HP server serial number

    • Screen prints of any error messages received

    • Detailed description of the problem
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