HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 Troubleshooting Assistant


HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 Troubleshooting Assistant

HP Part Number: Part Number 453721-006

Published: August 2010 (Sixth Edition)

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Part Number 453721-006

August 2010 (Sixth Edition)

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Intended audience

This document is for the person trained in network software administration and who understands concepts like TCP/IP, NTP, NFS, DNS, directory services (such as Active Directory and LDAP), and asynchronous serial communications.

Table of Contents

1. Navigation tips
2. Overview
About this guide
3. Troubleshooting
Installation issues
Reviewing installation requirements
Installing the kits to a remote Operations Manager 2007 console environment
Deleting the management packs manually
Installing only the Custom Data Manager
Administrative issues
Operations Manager 2007 is not discovering HP ProLiant servers
Working with agentless management
Authoring issues
Adding custom information to HP Management Packs by adding a custom task to an HP class and overriding a parameter to HP rules
Operational and usage issues
HP Management Packs and HP Tools are not functioning on a managed node where Operations Manager 2007 Health Service is installed
Using Microsoft® Excel to update custom data with Custom Data Manager
Displaying HP events as alerts in Operations Manager 2007 console
Researching state monitoring
HP Health Collection state monitoring and failed component information
Health Explorer shows a healthy status for disabled software services
No HP ProLiant server appears in any DL, BL, or ML group
System is discovered as an HP ProLiant server but is not monitored
Expected associated classes do not appear in the Server State View or the Server Group View
Event View and Performance View are empty
The Server State View shows a server that is no longer monitored, but the Server Diagram View still shows the server is monitored
Alert Descriptions in the Alert Properties view are truncated
Not all component statuses are updated instantly after a previously monitored client comes back online
Limitations on using the Operations Manager 2007 Gateway Server
The Server Diagram view shows folders named by initials
Server state icon or alert state appears gray
The HP System Management Homepage task shortcut is not accessible
Web Console is a read-only view and is not supported in this release of the HP ProLaint Server Management Packs for Operations Manager 2007
Server not monitored with HP Insight Management WBEM Providers
Server not monitored with HP Insight Management Agents
Diagnostic script results not updated when HP ProLiant server WMI Cooling Collection monitor changes state
Incorrect HP Insight Management Agents version appears in Operations Manager console
HP ProLiant Server WMI Health Collections are not discovered in Operations Manager console
Server State is warning or critical but System Management Homepage does not show any state errors
HP ProLiant SNMP Management Tasks does not start failed HP Insight Management Agent services
HP ProLiant Virtual Nodes are not visible in Operations Manager 2007 console
Client systems running on non-server Windows (for example, ProLiant Workstation Blades) do not appear in Operations Manager 2007 console
Workstation client nodes are discovered even when the parameter “Enabled” in Client Discovery Rule is overridden to false
Workstation client nodes are discovered even when the Client Discovery Rule is disabled after upgrade to HP Server Management Packs version 1.30 or higher
4. Technical support
Before contacting HP support
Technical support contact information for the free downloads of HP ProLiant Server Management Packs for Operations Manager 2007
HP contact information