A list of the custom error codes, possible problem and possible solutions for Mobile Device Management.
Mobile Device Management Custom Error Codes
Error Code | Possible Problem | Possible Solution |
---|---|---|
-2147220846 |
Unable to compute message signature for in-band authentication. |
Possibly registration certificate is not valid anymore. Try enrolling a new client authentication certificate on the device. |
-2147220843 |
Unable to find a valid client authentication certificate for registration. |
Try enrolling a new client authentication certificate on the device. |
11520 |
Mobile device client deployment action failed. Failed to establish ActiveSync or Mobile Device Center connection to the mobile device. |
Check the connection to the mobile device. |
11521 |
Mobile device client deployment action failed. Invalid client settings file. |
Check mobile device client settings |
11522 |
Mobile device client deployment action failed. Error determining running directory for DmClientXfer.exe |
Check the running directory for DmClientXfer.exe. |
11523 |
Mobile device client deployment action failed. Required ActiveSync libraries missing. |
Check ActiveSync libraries. |
11524 |
Mobile device client deployment action failed. Could not determine processor type of attached mobile device. |
Check the mobile device's processor type to make sure it is compatible. |
11525 |
Mobile device client deployment action failed. Could not determine base operating system version of attached mobile device. |
Check the operating system of the mobile device to make sure it is compatible. |
11526 |
Mobile device client deployment action failed. Error determining client version for the attached mobile device. |
Check the client version of the mobile device |
11527 |
Mobile device client deployment action failed. Error creating client settings .ini file. |
Check the .ini file |
11528 |
Mobile device client deployment action failed. Failed to copy files to the attached mobile device. |
Copy the files to the mobile device |
11529 |
Mobile device client deployment action failed. Failed executing the mobile device client installer program on attached mobile device. |
Retry installation |
11530 |
Mobile device client deployment action may have failed. Failed reading status information from the mobile device. |
Retry deployment |
11540 |
Mobile device client deployment action failed. Error determining running directory for the mobile device client installer program. |
Check the running directory |
11541 |
Mobile device client deployment action failed. Error executing the pre-install command line. |
Retry executing pre-install command line. |
11542 |
Mobile device client deployment action failed. Error executing the post-install command line. |
Retry executing post install command line. |
11550 |
Mobile device client installation or upgrade failed. Error during removal of the previous client. |
Retry removal of previous client. |
11551 |
Mobile device client installation or upgrade failed. Invalid client settings file. |
Check the client settings file |
11552 |
Mobile device client installation or upgrade failed. Error installing client CAB file. |
Check CAB file |
11553 |
Mobile device client installation or upgrade failed. Error starting client service. |
Start client service |
11554 |
Mobile device client installation or upgrade failed. Error updating client settings. |
Check client settings |
11555 |
Device Client Deployment failed with unknown error. |
Check client deployment log on the mobile device. |
11560 |
Mobile device client verification or repair failed. Error during removal of previous client. |
Retry removal of previous client. |
11561 |
Mobile device client verification or repair failed. Invalid client settings file. |
Check client settings |
11562 |
Mobile device client verification or repair failed. Error installing client CAB file. |
Check CAB file |
11563 |
Mobile device client verification or repair failed. Error starting client service. |
Check client verification and/or repair. |
11564 |
Mobile device client verification or repair failed. Error updating client settings. |
Check client settings. |
11565 |
Mobile device client verification or repair failed. Error restoring required files. |
Retry verification and/or repair |
11566 |
Mobile device client privileged certificate installation failed. |
The mobile device may have a security policy which prevents the client installer from installing certificates into the privileged and SPC certificate stores. |
11567 |
Encountered unknown error installing the device client. |
Check client deployment log on the mobile device. |
11568 |
Mobile device client setup failed to launch during install. |
Restart setup |
11570 |
Mobile device client removal failed. Error using unload.exe to uninstall the existing client. |
Retry unload.exe |
11571 |
Mobile device client install/upgrade failed. Error enforcing new client. Mobile device rolled back to old client (if existed before). |
Retry install/upgrade |
11572 |
Mobile device client rollback failed during unsuccessful upgrade. Error enforcing old client. |
Need to freshly install the client. |
11573 |
Mobile device client failed to perform post cab install actions. Device client installation failed. |
Retry device client installation |