For optimal monitoring, the SMS 2003 Management Pack can be customized based on the business needs of your organization. If the existing rules do not meet the needs of your organization, modify them or create new rules.

Note Always back up the SMS 2003 Management Pack before making changes. The Operations Manager 2007 Management Pack Export Wizard allows you to back up your unsealed Management Packs.

Customizing can include any of the following:

Enabling and disabling rules using overrides.
Creating new rules.
Modifying alert criteria, alert severity, and alert suppression.
Setting custom thresholds for rules. All performance threshold rules are configurable. If the default threshold is not optimal, you might receive unnecessary alerts or you might not be alerted because a threshold is set too high for your environment.
Configuring inbox monitoring event rule threshold and polling interval using overrides or in the case of threshold values by editing the XML view.
Adding a new inbox monitoring event rules. To add a new inbox monitoring rule, create a new rule in the Default Management Pack, then create overrides for the script input parameters (FileCountThreshold and InboxDirectoryName) and schedule.
Setting polling intervals for performance measuring using overrides.
Adding content to the company knowledge.
Customizing responses to alerts by changing or adding new responses to rules or by adding alert processing rules for those alerts.
Enabling performance measuring rules on the agent, the server running Operations Manager 2007, and the database generates a large amount of data and might potentially cause performance issues. Performance measuring rules are disabled by default to allow you to decide whether a potential performance impact is acceptable. Review the performance rules and enable these rules in small batches so you can assess the impact that these rules have on Operations Manager 2007 performance, including the size of the database.
Setting parameters for inbox monitoring event rules and related rules. Modify the two scripts, FileCountThreshold and InboxDirectoryName, by creating an override.
Reviewing rules for applicability to your environment. By default, some rules related to other Management Packs are disabled. Depending on what additional Management Packs you have deployed, you should review the disabled rules to identify any rules you might want to enable in your environment.

For more information about management pack customizations and how to export management pack customizations, see the topics "About Management Packs in Operations Manager 2007" and "How to Export Management Pack Customizations" in the Operations Manager 2007 Help.

Inbox Monitoring

The Operations Manager 2007 Export Wizard allows you to save the changes in your Default Management Pack before making additional changes.

Configuring Inbox Monitoring Rules

To deploy these rules to central, primary and secondary site servers, you must create new rules in the management pack based on rules from SMS Site Servers - Common. These rules can then be assigned to the appropriate processing rule group for the site server, modify the threshold and enable the rule.

SMS 2003 Inbox: Monitor inbox
SMS 2003 Inbox: Monitor inbox script error
SMS 2003 Inbox: Threshold exceeded

The SMS 2003 Inbox: Threshold exceeded event processing rule monitors events from the SMS 2003: Monitor Inbox script error script. A unique alert is generated for each inbox that is over the specified threshold count.

The default threshold setting for this script is 10,000 files in an inbox. You can create an override for this value in the default management pack for this or any script parameters. If exceeded, a “threshold exceeded” event is raised. You can modify the threshold settings by calculating the daily expected load on servers for each correctly functioning process, and then adding an acceptable percentage of buffer. The inbox monitoring rules run once per day by default, in fifteen minute increments beginning at 01:00. To minimize performance impact, it is recommended that you maintain this interval or adjust it so as to minimize any script execution overlap between the inbox monitoring rules.

The following table lists the inbox monitoring rules, default thresholds, and inboxes that are monitored under the SMS Executive provider.

SMS Executive Inbox Monitoring

Inbox Monitoring Rule Name	Default Threshold	Inbox Name
SMS 2003 Inbox: Monitor inbox script error	n/a	n/a
SMS 2003 Inbox: Threshold exceeded	n/a	n/a
SMS 2003 Inbox: Monitor auth\dataldr.box	10000	Inboxes\auth\dataldr.box
SMS 2003 Inbox: Monitor auth\ddm.box	10000	Inboxes\auth\ddm.box
SMS 2003 Inbox: Monitor auth\sinv.box	10000	Inboxes\auth\sinv.box
SMS 2003 Inbox: Monitor compsumm.box\repl	10000	Inboxes\ compsumm.box\repl
SMS 2003 Inbox: Monitor dataldr.box	10000	Inboxes\ dataldr.box
SMS 2003 Inbox: Monitor ddm.box	10000	Inboxes\ ddm.box
SMS 2003 Inbox: Monitor despoolr.box\receive	10000	Inboxes\despoolr.box\receive
SMS 2003 Inbox: Monitor offermgr.box\INCOMING	10000	Inboxes\offermgr.box\INCOMING
SMS 2003 Inbox: Monitor offersum.box\repl	10000	Inboxes\ offersum.box\repl
SMS 2003 Inbox: Monitor replmgr.box\incoming	10000	Inboxes\replmgr.box\incoming
SMS 2003 Inbox: Monitor schedule.box\outboxes\LAN	10000	Inboxes\ schedule.box\outboxes\LAN
SMS 2003 Inbox: Monitor statmgr.box\statmsgs	10000	Inboxes\statmgr.box\statmsgs
SMS 2003 Inbox: Monitor swmproc.box\usage	10000	Inboxes\swmproc.box\usage

Procedure to override the inbox monitoring event rules

Before you override an inbox monitoring event rule the Operations Manager 2007 site server must discover SMS 2003 site server objects of type Microsoft SMS 2003 Site Servers.

To override the inbox monitoring event rules

In the Operations Manager 2007 Operation console, select Authoring button.
Navigate Authoring / Management Pack Objects / Rules.
Scope for Microsoft SMS 2003 Site Servers.
Right-click an appropriate SMS 2003 Inbox monitoring event rule such as SMS 2003 Intbox: Moinitor schedule box\requests, select Overides, select Override the Rule, and then click For all objects of type: Microsoft SMS 2003 Site Servers.
In Override Properties check the Enabled overide checkbox and set Override Setting to True.
In Override Properties check the FileCountThreshold overide checkbox and set Override Setting to the desired threshold valule.
Click OK. Click OK. The modified threshold values are distributed to the servers.

Procedure to edit performance counter threshold monitoring

To edit performance counter threshold monitoring use the following steps:

To edit performance counter threshold monitoring

In the Operations Manager 2007 Operation console, select Authoring button.
Navigate Authoring / Management Pack Objects / Monitors.
Change scope to SMS Server.
Navigate SMS Server / Entity Health / MOM 2005 Computer Role Health and then select the appropriate computer role such as SS for site server.
Double-click the performance threshold monitor rule to be edited. The Performance Threshold Properties dialog box opens.
Select the Configuration tab.
Click Edit…. The Xml Configuration dialog box opens.
In the XML text, edit the threshold value to be modified.
- Specify the <ValueExpression> nested in <CriticalErrorExpression> to change the critical error threshold.
- Specify the <ValueExpression> nested in <WarningExpression> to change the warning threshold.
Click OK. Click OK. The modified threshold values are distributed to the servers.

Inbox Monitoring

Configuring Inbox Monitoring Rules

Procedure to override the inbox monitoring event rules

Procedure to edit performance counter threshold monitoring

See Also

Concepts

Other Resources