The process for creating an IT GRC Process Management Pack user role is the same as creating a System Center Service Manager user role. Create the user role based on the list of user role profiles listed in the “About IT GRC Process Management Pack User Roles” section. The Compliance Program Manager or Compliance Program Implementer user role profiles are the user role profiles that are unique to the IT GRC Process Management Pack.

For more information about how to create a user role in System Center Service Manager, see How to Create a User Role.