Use the following procedure to define a program framework from the Service Manager console.

To define a Program Framework

  1. In the Service Manager console, in the Navigation pane, select Compliance and Risk Items.
  2. In the Compliance and Risk Items pane, expand All Compliance and Risk Items, expand Program Management, and then select All Programs.
  3. In the All Programs view, select a program.
  4. In the Task pane, click Edit.
  5. In the Program Management <program_id>form, click the Framework Tab to view the Framework tab.

To add a new category in the Program Framework

  1. On the Framework tab, select either the Program node or Another Category under which you can add a new category, and then click Add Category.
  2. In the Add Program Category dialog box, define the category with information according to the items  in the following table, and then click OK to add the new category.
  3. Click Apply to apply the changes to the new category that you specified in Step 2.

Required Program Category Information

Box

Description

Title

  • Title of the Category.

Owner

  • Owner of the Category.

To add a Control Objective in the Program Framework

  1. On the Framework tab, select the Root Program node, Category or Control Objective under which you want to add a Control Objective, and then click Add Control Objective.
  2. In the Select objects dialog box, reference the desired Control Objective, select it, click Add, and then click OK to add it to the Program Framework.
  3. Click Apply to apply the changes to the Program Framework that you specified in Step 2.

To add a Control Activity in the Program Framework

  1. On the Framework tab, select a Control Objective under which you want to add a Control Activity, and then click Add Control Activity.
  2. In the Select objects dialog box, reference the desired Control Activity, select it, click Add, and then click OK to add it to the Program Framework.
  3. Click Apply to apply the changes to the Program Framework that you specified in Step 2.

To add a Risk in the Program Framework

  1. On the Framework tab, select the Program node, Category or Risk under which you want to add a risk, and then click Add Risk.
  2. In the Select objects dialog box, reference desired Risk, select it, click Add, and then click OK to add it to the Program Framework.
  3. Click Apply to apply the changes to the Program Framework that you specified in Step 2.