Use the following procedure to create a new program from the Service Manager console.

To create a new program

  1. In the Service Manager console, in the Navigation pane, select Compliance and Risk Items.
  2. In the Compliance and Risk Items pane, expand All Compliance and Risk Items, expand Program Management, and then select All Programs.
  3. In the Task pane, click Create Program.
  4. The Program Management <program_id> form appears, where program_id is the unique identifier of the new program that you are creating.
  5. On the General tab of the Program Management <program_id> form, define information for the new program according to  the items in the following table, and then click OK to create the program.

Required fields for Program Management Form




  • Title of the program.
  • Owner of the program.
  • Business justification for the program.

To validate the creation of a new program