The procedures in this section describe how to manage problem records in System Center Service Manager 2010.

In Service Manager, you create problem records to help prevent future incidents, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. Analysts can use the Service Manager console to create problem records and to associate incidents with those problem records.

In This Section

Task Description

How to Create and Edit Problem Records

Describes how to create and edit problem records so that related incidents can be put in groups.

How to Resolve Problem Records and Related Incidents Automatically

Describes how to resolve a single problem record so that the related incidents are automatically closed.

How to Link an Incident or Change Request to a Problem Record

Describes how to link an incident or change request to an associated problem record.