In System Center Service Manager 2010, you can use the following procedure to add a change reviewer for an existing change request. You can select who reviews change requests in a way that supports your business processes. For example, if a change affects a process for which certain people are responsible, you can give those people the ability to approve change requests that affect the process.
To add a change reviewer
-
In the Service Manager console, click Work Items.
-
In the Work Items pane, expand Work Items, click Change Management, and then click All Change Requests.
-
Double-click a change request to open it. For example, double-click Apply Exchange Server 2007 Service Pack 1.
-
Click the Activities tab to view the list of manual and review activities.
-
Double-click the activity to which you want to add a reviewer. The activity must have a status of In Progress or Pending, and in the ID column, the activity must also have the RA prefix or the prefix you defined for review activities.
-
In the dialog box that appears, click Add, select a reviewer, select Must Vote, and then click OK. For example, select Aaron Lee.
-
Click OK to close the dialog box, and then click OK to update the change request and to close the form.
To validate that a reviewer was added
-
Double-click the change request to which you added a reviewer. For example, double-click Apply Exchange Server 2007 Service Pack 1.
-
Click the Activities tab, and then double-click the activity to which you added a reviewer.
-
Verify that the reviewer was added.