Administrators perform nonrecurring tasks to set up System Center Service Manager 2010 for use in their IT environment by accomplishing administrative tasks in the Service Manager console. Typically, administrative tasks require the user to have the Administrator user role. The following table lists tasks you can perform in the Administration workspace.
In This Section
| Task | Description |
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Describes how to set the number of files and the size of a file that can be attached to an incident. |
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Describes how to define the incident priority based on impact and urgency. |
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Describes how to define the incident resolution time based on incident priority. |
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Describes how to specify the URL that Service Manager uses to connect to the Operations Manager 2007 Web console. |
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Describes how to create a template that is used when you create incidents. |
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How to Configure Your Infrastructure for E-Mail Incident Support |
Describes how to configure Exchange Server and SMTP to let users submit incidents by sending an e-mail. |
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How to Configure Desired Configuration Management to Generate Incidents |
Describes how to configure Service Manager to automatically generate incidents when configuration items report as non-compliant against a desired configuration. |
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Describes how to create an incident event workflow rule that will change the support tier level. |
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Describes how to set up a notification channel. |
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Describes how to set up a notification template. |
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Describes how to subscribe to a notification and how to subscribe others to a notification. |
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Describes how to verify that notification configuration is set up correctly. |
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Describes how to set the System Center Configuration Manager configuration that is used by Service Manager to retrieve software packages. |
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Describes how to publish contact information that Self-Service Portal users can view. |
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Describes how you can configure software deployment processes for approval and deployment. |
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Describes how you can view and publish software packages in the Service Manager console. |
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Describes how to configure settings used to specify a change request prefix and to define change request attachment limits. |
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Describes how to configure settings used to specify prefixes for activities. |
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Describes how to configure change request conditions that can apply a change request template and send notifications. |
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Describes how to configure activity management conditions that can apply an activity template and send notifications. |