In System Center Service Manager 2010, you can use the following procedure to edit a queue.
To edit a queue
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In the Service Manager console, click Library.
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In the Library pane, expand Library, and then click Queues.
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In the Queues pane, select the queue that you want to edit, such as Exchange Send Problems Queue. Then, in the Tasks pane, click Properties.
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In the Queue Properties dialog box, on the General and Criteria tabs, make the changes you want. For example, change the description of the queue.
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Click OK to save the changes.