You can use the following procedures to complete or fail a manual activity in System Center Service Manager 2010.
To successfully complete a manual activity
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Work Items, expand Activity Management, expand Manual Activities, and then click In-Progress Activities.
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Select the manual activity.
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In the Tasks pane, click Mark as Completed.
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In the Comments box, type a comment, and then click OK.
To fail a manual activity
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Work Items, expand Activity Management, expand Manual Activities, and then click In-Progress Activities.
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Select the manual activity.
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In the Tasks pane, click Mark as Failed.
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In the Comments box, type a comment, and then click OK. For example, type The post-implementation analysis indicates that the new hardware does not adequately meet our needs and has failed the review.
To validate that a manual activity is complete or failed
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Work Items, expand Activity Management, expand Manual Activities, and then click All Activities.
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Verify that the manual activity is set to either Completed or Failed.