In System Center Service Manager 2010, you can use the following procedure to link an incident or change request to a problem record if you created a problem record without linking it to an existing incident or change request.
To link an incident or change request to a problem record
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Problem Management, and then click Active Problems.
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In the Active Problems view, double-click a problem record. For example, double-click the Outlook E-mail Restricted Permissions problem record.
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In the problem form, click the Related Items tab.
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Under Work Items, click Add.
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In the Select objects dialog box, either select a work item, or search for and select one or more work items to link to the problem record. Click Add, and then click OK.
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Click OK to close the form.
To validate the link
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In the Active Problems view, open the problem record to which you linked a work item, click the Related Items tab, and then verify that the items you linked appear under Work Items.