IT departments must manage the changes to their IT environment and the risk associated with those changes. Change management helps you manage change by providing repeatable, predictable, and measured processes to implement change. This section describes the change and activity management features in System Center Service Manager 2010.
In This Section
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Describes how to create a new change request for a service to modify server infrastructure. |
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Describes how to add items, such as files, to a change request. |
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Describes how to add a manual activity to a change request to manage tasks. |
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Describes how to edit a change request to add or revise details. |
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Describes how to add a change reviewer to a change request. |
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Describes how to approve a review activity for a change request. |
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Describes how to put a change request on hold indefinitely. |
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Describes how to resume a change request that was put on hold. |
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Describes how to unblock a failed change request to reset activity status. |
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Describes how to complete or fail a manual activity to track tasks. |
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Describes how to close a change request after changes are finalized or if the changes were rejected. |
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How to Send Automated Activity and Change Request Notifications |
Describes how to inform users that a change request is complete. |