Use the following procedure to limit the number and size of files that can be attached to an incident. In this example, set the maximum number of files to 5 and the maximum file size to 500 KB.
To set file attachment limits
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In the Service Manager console, click Administration.
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In the Administration pane, expand Administration, and then click Settings.
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In the Settings pane, click Incident Settings.
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In the Tasks pane, under Incident Settings, click Properties.
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In the Incident Settings dialog box, click General.
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Set Maximum number of attached files to 5.
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Set Maximum size (KB) to 500, and then click OK.
To validate file attachment limits
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When you create a new incident or edit an existing one, no more than five files can be attached, and each file can be no larger than 500 KB.