System Center Service Manager Authoring Tool help provides procedural information about how to use the Authoring Tool to customize System Center Service Manager 2010. The System Center Service Manager Authoring Tool is a tool that lets you open an existing management pack so that you can view, customize, and extend it. The Authoring Tool also lets you create new Service Manager management packs. By authoring management packs, you can customize features of Service Manager.
After you modify or create a management pack, you must save it, and then import it into Service Manager.
This documentation does not provide extensive conceptual guidance. For more information about using management packs and other Service Manager authoring topics, see the Service Manager Authoring Guide (http://go.microsoft.com/fwlink/?LinkId=189438).
In This Section
- Description of the Panes in the Service Manager Authoring Tool
- Describes how to use the difference panes of the Authoring Tool.
- Working with Management Pack Files in the Service Manager Authoring Tool
- Describes how to use management pack files in the Authoring Tool.
- Working with Classes in the Service Manager Authoring Tool
- Describes how to work with classes in the Authoring Tool.
- Working with Forms in the Service Manager Authoring Tool
- Describes how to use forms in the Authoring Tool.
- Working with Workflows in the Service Manager Authoring Tool
- Describes how to use workflows in the Authoring Tool.
- Sample Scenario - The Woodgrove Bank Customization
- Provides an end-to-end sample scenario that illustrates how to use the Authoring Tool.