Using Microsoft System Center Service Manager 2010, you can automate many administrative processes that previously required manual tasks. The feature behind this automation is the Windows Workflow Foundation (WF) workflow.
A WF workflow is comprised of workflow activities, which are also referred to as WF activities, to differentiate them from other Service Manager activity types. Each workflow activity performs a function, such as joining a user or a computer to a group in Active Directory Domain Services (AD DS), creating a Service Manager incident, or running a script. You can assemble WF activities into a workflow that performs a set of tasks, and specify the conditions under which the workflow runs.
The procedures in this section describe how to work with workflows in the Authoring Tool.
In This Section
- Automating IT Processes with Workflows
- Describes how to use workflows to automate processes in Service Manager.
- Creating Workflows for IT Processes
- Describes how to create workflows that automate IT processes.
- How to Deploy a Workflow to Service Manager
- Describes how to deploy a workflow.
- Configuring the Activities Toolbox
- Describes how to modify the activity toolbox.