The AuthoringTool.exe file on the Connect Web site contains the Authoring Tool.msi installation package and support files. This includes the files that are required for customizing default Service Manager forms. Ensure that the user who will be running the Authoring Tool has access to the local folder that you are using to extract the files from the AuthoringTool.exe file.

If Windows Error Reporting is enabled on the computer running the Authoring Tool, errors are automatically reported.

To install the Service Manager Authoring Tool

  1. Verify that the computer on which you plan to install the Authoring Tool meets the requirements described in Requirements for the Service Manager Authoring Tool.

  2. Download the AuthoringTool.exe file from the Connect Web site and extract the files to the local computer on which you want to install the Authoring Tool.

  3. Click Setup.exe.

  4. In the Service Manager Authoring Tool Setup Wizard, click Install the Service Manager Authoring Tool.

  5. Continue through the Product registration and the Installation location pages.

  6. On the Prerequisites page, if any prerequisite test fails, you must update the server to ensure that each prerequisite is met. If Microsoft Visual Studio 2008 Shell is not installed, click Install Microsoft Visual Studio Shell 2008 to install the application.

    Click Check prerequisites again and fix any other problems until all prerequisite tests pass.

  7. Continue through the Help improve System Center Service Manager and the Use Microsoft Update to help keep your computer secure and up-to-date pages.

  8. On the Installation summary page, click Install and wait for the installation to complete.

  9. Apply the SCSM2010_RTM_KB983572.exe update rollup to the Service Manager management server.

  10. Manually copy the following files, which are required for working with workflows in the Authoring Tool, from the PackagesToLoad folder in the Authoring Tool installation folder to the Service Manager installation folder on the Service Manager management server. You may override any older file version that is present in the destination folder.

    • Microsoft.ServiceManager.WorkflowAuthoring.Common.dll

    • Microsoft.ServiceManager.WorkflowAuthoring.ActivityLibrary.dll

    For example, copy the files from the \Program Files (x86)\Microsoft System Center\Service Manager 2010 Authoring\PackagesToLoad folder to the C:\Program Files\Microsoft System Center\Service Manager 2010 folder on the Service Manager management server.

To start the Service Manager Authoring Tool

  1. On your desktop, click Start.

  2. Select Programs, select Microsoft System Center, and then select Service Manager 2010 Authoring.

  3. Click Service Manager Authoring Tool and wait for the Authoring Tool to open.

  4. In the Class Browser pane, click Refresh. This populates the browser with all classes that are defined in management packs from the <installation folder>/Library folder. When you for the first time opened the Authoring Tool, this pane was empty.