System Center Service Manager 2012 CTP1 Help
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System Center Service Manager 2012 Help
Help for Administrative Tasks in Service Manager 2012
Using the Library
How to Create Change Request Templates
How to Create a Manual Activity Template
How to Create a Group in Service Manager
How to Create a Queue
How to Edit a Queue
How to Add a List Item
Configuring Administration Items
How to Set File Attachment Limits
How to Set Incident Priority
How to Set Resolution Time
How to Set Operations Manager Web Settings
How to Create Incident Templates
How to Configure Your Infrastructure for E-Mail Incident Support
How to Configure Desired Configuration Management to Generate Incidents
How to Configure Incident Workflows
How to Configure Notification Channels
How to Create Notification Templates
How to Subscribe to Notifications
How to Verify a Notification Configuration
How to Set the Configuration Manager Configuration
How to Set End User Portal Contact IT Settings
How to Configure a Software Deployment Process
How to Publish Software Packages
How to Configure General Change Settings
How to Configure General Activity Settings
How to Configure Change Management Workflows
How to Configure Activity Management Workflows
Importing Data into Service Manager
How to Create an Active Directory Connector
How to Synchronize an Active Directory Connector
How to Disable and Enable an Active Directory Connector
How to Import Management Packs for Operations Manager 2007 Configuration Item Connectors
How to Create an Operations Manager 2007 Connector
How to Synchronize an Operations Manager 2007 Connector
How to Disable and Enable an Operations Manager 2007 Connector
How to Create a Configuration Manager Connector
How to Synchronize a Configuration Manager Connector
How to Disable and Enable a Configuration Manager Connector
How to Import Configuration Items from a CSV File
Managing Knowledge and Configuration Items
How to Manually Create Configuration Items
How to Create a Service
How to Create a View for Imported Configuration Items
How to Initiate the Deletion of a Configuration Item
How to Complete the Deletion of a Configuration Item
How to Add, View, or Remove Related Configuration Item Information
How to Create a Knowledge Article
How to Search for a Knowledge Article
Managing the Data Warehouse
How to View the Status of a Data Warehouse Job
How to Suspend and Resume a Data Warehouse Job
How to Schedule a Data Warehouse Job
How to Disable a Data Warehouse Job Schedule
How to View Data Warehouse Job History
How to Troubleshoot a Data Warehouse Job
How to Register the System Center Data Warehouse to Operations Manager
How to Register the System Center Data Warehouse to Configuration Manager
How to Manage Data Extracts from Operations Manager and Configuration Manager
Help for Operations Tasks in Service Manager 2012
Managing Incidents
How to Manually Create a New Incident
How to Change an Existing Incident
How to Contact a User From an Incident Form
How to Create an Incident View and Personalize It
How to Resolve and Close an Incident
How to Publish an Announcement for an Incident
Combining Incidents into Parent-Child Groups
How to Create a Parent Incident from an Incident Form
How to Link an Open Incident to a Parent Incident
How to Resolve a Parent Incident
How to Link an Active Incident to a Resolved Parent Incident
How to Reactivate a Resolved Parent Incident
How to Create a Parent Incident Template
How to View a Parent Incident from a Child Incident
How to Link a New Incident to a Parent Incident
Managing Problem Records
How to Create and Edit Problem Records
How to Resolve Problem Records and Related Incidents Automatically
How to Link an Incident or Change Request to a Problem Record
Managing Activities and Changes
How to Create a New Change Request
How to Add Related Items to a Change Request
How to Add Manual Activities to a Change Request
How to Edit a Change Request
How to Add a Change Reviewer
How to Approve a Review Activity Using the Console
How to Put a Change Request on Hold
How to Resume a Change Request
How to Unblock a Failed Change Request
How to Complete or Fail a Manual Activity
How to Close a Change Request
How to Send Automated Activity and Change Request Notifications
Managing Release Records
How to Create a Release Record
How to Create a Release Record Template
Combining Release Records into Parent-Child Groups
How to Promote a Release Record to a Parent Release Record
How to Demote a Parent Release Record to a Child Release Record
How to Link a Child Release Record to the Current Release Record
How to Unlink the Current Release Record from a Parent Release Record
How to Unlink a Child Release Record from the Current Release Record
Defining Release Package Configuration Items
How to Create a Build Configuration Item
How to Create an Environment Configuration Item
How to Add Release Package Information to a Release Record
How to Create a Template for Parallel and Sequential Activities
How to Choose Changes to Deploy
How to Plan Release Activities
How to Determine Status and Progress for a Change Request in the Release Record
Viewing and Running Reports and OLAP Data Cubes
Using and Managing Standard Reports
How to View the Standard Report Catalog
How to Add Permissions for Standard Reports
How to Run a Standard Report
How to Export Standard Report Data
How to Create a Standard Linked Report in Service Manager
How to Add a Standard Report to the Service Manager Favorite Reports Folder
How to Configure Standard Report Subscriptions
How to Schedule a Standard Service Manager Report
Standard Reports Available in Service Manager
DRAFT Using and Managing OLAP Data Cubes
DRAFT How to Create an OLAP Data Cube
DRAFT How to Extend an OLAP Data Cube
DRAFT How to Refresh OLAP Data Cube Information
DRAFT How to View and Analyze an OLAP Data Cube with Excel
DRAFT How to Manage the Analysis Libraries
DRAFT How to Use the Analysis Library
Searching for Information in Service Manager 2012
System Center Service Manager 2012 Glossary
Accessibility for People with Disabilities
Accessibility Features of Service Manager 2012
Accessibility Features of Service Manager 2012 Help
Accessibility Products and Services from Microsoft
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