The release manager can create an environment configuration item that defines the computers, services, and people that the environment consists of by performing the following steps. Once an environment is created, it is normally added to the release package of a release record.

To create an environment configuration item

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Configuration Items, and then click Environments.

  3. In the Tasks pane, under Environments, click Create Environment.

  4. On the General tab in the form, follow these steps:

    1. In the Title box, type a name for the environment. For example, for the pre-environment that will be used to test the new HRWeb software, type Environment for HRWeb July 2011.

    2. Optionally, in other boxes on the tab type or select information that might help you easily identify the environment that you’re creating. For example, set the Category to Pre Production.

    3. Click OK.

  5. On the Related Items tab, under Configuration Items: Computers, Services and People, you can add configuration items that are important to the environment. Some examples might include:

    • Software

    • Users

    • Computers

  6. Click OK to close the build form.