In System Center Service Manager 2012, you can use the following procedure to unblock a failed change request. For example, you might need to unblock an activity of a change request that a review board or other review body has failed. Unblocking the change request resets the change request so that the change owner can provide more information.
To unblock a failed change request
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: Failed.
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Select a change request. For example, select Apply Exchange Server 2007 Service Pack 1.
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In the Tasks pane, click Return To Activity.
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In the Return to Activity dialog box, select the failed activity, type a comment in the Comments box, and then click OK.
To validate the change request is unblocked
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If the failed activity for a change request is a review activity, click the Change Requests: In Review view to ensure that the change request is unblocked.
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If the failed activity for a change request is a manual activity, click the Change Requests: Manual Activity In Progress view to ensure that the change request is unblocked.