In System Center Service Manager 2012, you can use the search feature in the Service Manager console to look for information. The search box is in the upper-right corner of the Service Manager console. By default, the search feature looks for all objects. The results can include incidents, change requests, problems, and configuration items of Windows-based computers. You can filter search results by using the filter bar. You can also perform an advanced search for these items plus the following items:
- Knowledge articles
- Domain users
- Manual activities
However, only knowledge articles are returned when you perform a knowledge search.
When you search for most items in Service Manager 2012, only exact keyword matches return results. However, partial matches are returned for configuration items of Windows-based computers. Searches that use wildcard characters are not supported.
When you search for items and when you open a view that displays a large number of items, and there are more than 5,000 items in the results, the complete results can take a few minutes to appear.