After members of the Advanced Operators, Authors, or Administrators user roles have initiated the deletion of a configuration item, a System Center Service Manager 2012 administrator can use the following procedure to either permanently delete the configuration item or to restore the original properties for this item. You may need to refresh the Service Manager console to update the list of deleted items.

To complete the deletion of a configuration item

  1. Log on to a computer that hosts the Service Manager console by using a user account that is a member of the Administrators user role.

  2. In the Service Manager console, click Administration.

  3. In the Administration pane, expand Administration, and then click Deleted Items.

  4. In the Deleted Items pane, click the configuration items that you want to permanently delete. You can use the CTRL or SHIFT keys to select multiple configuration items.

  5. In the Tasks pane, click Remove Items.

    Note
    For this release, if you are logged in as an administrator, you will see three options in the Tasks pane under the name of the computer: Delete, Remove Items, and Restore Items. In the Deleted Items view, select only Remove Items or Restore Items.

  6. In the System Center Service Manager dialog box, make sure you selected the correct items, and then click Yes.

To restore a configuration item

  1. Log on to a computer that hosts the Service Manager console by using a user account that is a member of the Administrators user role.

  2. In the Service Manager console, click Administration.

  3. In the Administration pane, expand Administration, and then click Deleted Items.

  4. In the Deleted Items pane, click the configuration items that you want to restore to the Service Manager database. You can use the CTRL or SHIFT keys to select multiple configuration items.

  5. In the Tasks pane, click Restore Items.

    Note
    For this release, if you are logged in as an administrator, you will see three options in the Tasks pane under the name of the computer: Delete, Remove Items, and Restore Items. In the Deleted Items view, select only Remove Items or Restore Items.

  6. In the Delete Item dialog box, make sure that you selected the correct items, and then click Yes.

See Also