In System Center Service Manager 2012, you can use the following procedure to publish an announcement to all Self-Service Portal users for incidents. Announcements are displayed in the Self-Service Portal until they expire or are deleted.
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Typically, you access the Self-Service Portal by using a Web browser to open https:// web_server_name/enduser/home.aspx. In the URL, the Web server name you type is the same name that was specified during Service Manager setup. |
To publish an announcement for an incident
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In the Service Manager console, click Administration.
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In the Administration pane, expand Announcements, and then click All Announcements.
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In the Tasks pane, click Create Announcement.
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In the form that appears, type a name for the announcement in the Display Name box. For example, type Check Printer IR302.
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In the Title box, type a title for the announcement. For example, All check printers will be offline from 1 P.M. to 2 P.M. today.
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In the Body box, type the content of the announcement. For example, type Printer technicians are servicing the MICR check printers from 1 P.M. to 2 P.M. today as part of their annual maintenance program.
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In the Expiration Date box, set a future expiration date for the announcement.
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In the Priority list, select the appropriate priority level.
To validate the announcement publication
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Open the Self-Service Portal, and verify that the new announcement appears under IT announcements.