You can use the following procedure to put a change request on hold in System Center Service Manager 2012. For example, you might need to put a change request on hold if an external team needs to complete a manual activity.
To put a change request on hold
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: Manual Activity In Progress.
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Select a change request to put on hold. For example, select Apply Exchange Server 2007 Service Pack 1.
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In the Tasks pane, click Put On Hold.
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In the Comments dialog box, type a note that indicates why the change request was put on hold, and then click OK.
To validate that the change request is on hold
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Click the Change Requests: On Hold view to ensure that the change request has been put on hold.