You can use the following procedures to create a service in System Center Service Manager 2012. When you create a service, you create service configuration items, you define their business data, and you define relationships to other configuration items.

You may have to create and define business services that are critical to your enterprise from data in System Center Operations Manager and from configuration items that you manually created. Before you can create a service, you have to create an Operations Manager configuration item (CI) connector so that individual configuration items and distributed applications are automatically imported into System Center Service Manager 2012.

This procedure describes how to import the Active Directory Server Common Library management pack (and any dependencies) into both Operations Manager 2007 and Service Manager 2012. After you import the management pack, make sure that you synchronize the Operations Manager configuration items connector in Service Manager 2012.

Generally, you should construct service maps that are 3-5 levels deep. Components of a service map should vary from 5-20 at each level. However, the total number of components should not exceed few hundred. This recommendation depends on the complexity of the service map, but keeping the number of components lower that a few hundred still provides reasonable response times, as you navigate throughout service map tree view. While the service map tree view expansion is still in progress, even for larger tree structures, the Service Manager console remains responsive. Service maps are not currently designed to handle a large number of components; as a result, Microsoft recommends that you keep your service map tree structures small.

To view and edit a distributed application that was imported from Operations Manager

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Configuration Items, expand Business Services, and then click All Business Services.

  3. In the All Business Services pane, click Active Directory Topology Root.

  4. In the Tasks pane, under Active Directory Topology Root, click Edit.

  5. In the Service Maps – Active Directory Topology Root dialog box, click the Service Components tab to view the items defined in the Operations Manager distributed application. Then, expand the Service Components tree three levels.

  6. Select any configuration item, and then click Open to view or edit its properties.

To manually create a service for an IT messaging application

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Configuration Items, and then expand Business Services.

  3. Click All Business Services, and then in the Tasks pane, under Business Services, click Create Service.

  4. In the form that appears, click the General tab. In the Display Name box, type the name of the service to create. For example, type IT Messaging Service.

  5. In the Classification list, select E-mail and Communication. In the Owned By Organization box, type the person or organization that provides the service. For example, type Exchange Team.

  6. In the Priority list, select Medium. In the Status list, select In Service.

  7. Next to the Service owner box, click the ellipsis button (…). Select the user who owns the service.

  8. Next to the Service contacts box, click Add to select and add users who are contacts for the service.

  9. Next to the Service customers box, click Add to select and add users who are business unit customers of the service.

  10. Next to the Affected users box, click Add to select and add users or groups who use the service.

  11. Click the Service Components tab to define the items on which the service depends.

  12. Click Add Category. In the Choose Class dialog box, select Computers Group, and then click OK.

  13. Under Service Components, select ComputersGroup, and then click Add Item.

  14. In the Select Objects dialog box, under Filter by class, select Computer. Next, select individual computers to add to the group, and then click OK. For example, add Exchange01.woodgrove.com and Exchange02.woodgrove.com.

    Note
    You can select only one object at a time. Do not attempt to add multiple objects.

  15. In the tree, click Service Components, and then click Add Category. In the Choose Class dialog box, select Other Components Group, and then click OK.

  16. In the tree, select OtherComponentsGroup, and then click Add Item. In the Select Objects dialog box under Filter by Class List, select Services, and then select Active Directory Topology Root. Next, click OK.

  17. Click the Service Dependents tab to define the items that use the service or that are external to the service. For example, define other configuration items or services that use the new service.

  18. Click OK to save the new configuration item.

To view dependent services

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Configuration Items, expand Business Services, and then click All Business Services.

  3. Select Active Directory Topology Root. In the Tasks pane under Active Directory Topology Root, click Edit.

  4. In the form that appears, click the Service Dependents tab. Services that use the new service are listed. For example, IT Messaging Service appears in the list.

  5. Click OK.