You can use System Center Service Manager Authoring Tool reports to collect and view data and trends from across your business environment. For example, you can generate a report that shows the number of incidents that occur in a specific time frame. And, you can use that information to calculate the cost of each incident (in hours), to identify any trends, and to take preventative measures to reduce the cost and occurrence of incidents.

All Service Manager console users can view reports in Reporting. If users can view work items, they can also view reports in work item task lists. Any user can export report data from a report they view. Exported reports are saved in a variety of file formats.

OLAP data cubes are new to Service Manager 2012.

In This Section

Task Description

Using and Managing Standard Reports

Describes how to use and manage reports in System Center Service Manager 2012

DRAFT Using and Managing OLAP Data Cubes

Describes how use and manage OLAP data cubes.

Searching for Information in Service Manager 2012

Provides information about searching for information in Service Manager